1. Company identification and scope

The online sales website quintadas3quintas.com (hereinafter the “Website”) is owned by DIFERENTES PAISAGENS – UNIPESSOAL LDA, tax number 508663725, with registered office at RUA FUNDO DO POVO, 5060-448 SÃO MARTINHO DE ANTAS, Sabrosa, Portugal, mainly engaged in the production and sale of wine.
By accessing and using the Website, the user fully accepts these Terms and Conditions of Sale. If you do not agree with these terms, you should not use the Website or place orders.

2. Purpose

These Terms and Conditions govern:

• The access to and use of the Website.

• The conditions applicable to the purchase and sale of wines made available online by DIFERENTES PAISAGENS – UNIPESSOAL LDA.

Access to the Website is free and does not require prior registration, without prejudice to the need to provide data when placing an order.

3. Minimum age for alcohol purchases

The sale of alcoholic beverages to persons under 18 years of age is prohibited by Portuguese law.
By placing an order for wine on the Website, the customer declares that they are at least 18 years old and are legally allowed to purchase alcoholic beverages in their country of residence.

4. Products, prices and availability

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• The products presented on the Website are, as a rule, wines produced or marketed by DIFERENTES PAISAGENS – UNIPESSOAL LDA.

• All prices are shown in euros (€) and include VAT at the legal rate in force.

• Product prices and characteristics may be changed without prior notice, and the conditions applicable are those displayed at the time the order is placed.

• All products are subject to stock availability; in case of stock shortage, the customer will be contacted with a proposal for substitution, order change or refund of the amount paid for the missing item(s).

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5. Ordering process

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1. The customer selects the desired products, adds them to the cart and completes the checkout process, providing the requested information.

2. After submission, the customer receives an automatic email confirming that the order has been received (this confirmation does not yet constitute final acceptance).

3. The order is only considered accepted after payment has been validated and stock availability confirmed, at which point it is prepared for shipment.

DIFERENTES PAISAGENS – UNIPESSOAL LDA reserves the right to cancel or refuse orders, in particular in the event of obvious pricing errors, product unavailability, suspected fraud or breach of these Terms.

6. Payment methods

The Website offers the payment methods indicated on the checkout page (for example, credit card, Multibanco reference, MB WAY or others, as available from time to time).
By selecting a payment method, the customer declares that they are the legitimate holder of the chosen payment instrument. All payments are subject to verification and authorisation by the issuing entities; if the payment is not authorised, the order will not be processed.

7. Deliveries

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• Orders are shipped via CTT to the address provided by the customer at the time of purchase.

• Estimated delivery times are 2 to 5 business days for mainland Portugal and 3 to 7 business days for the Islands, and may vary due to circumstances beyond our control (public holidays, weather conditions, etc.).

• Shipping costs are €6,90 for mainland Portugal, charged at the time of order.

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8. Damaged or non‑conforming orders

At the time of delivery, the customer must check the external condition of the packages. If visible damage or signs of tampering are detected, the customer should:

• Refuse the order or record the issue on the carrier’s delivery note.

• Notify DIFERENTES PAISAGENS – UNIPESSOAL LDA as soon as possible by email, indicating the order number and, if possible, photos of the damage.

In case of damaged or non‑conforming products, the customer will have the rights granted under Portuguese consumer law, and replacement of the product, a voucher or a refund may be offered, depending on the situation.

9. Right of withdrawal (returns)

Consumers have the right to withdraw from the contract, without giving any reason, within 14 days from the date on which they receive the products, under Decree‑Law No. 24/2014 of 14 February, on distance and off‑premises contracts.
To exercise this right, the customer must clearly communicate their decision (for example, by email to geral@q3quintas.com), indicating their details, contacts, order number and the products to be returned.
Products must be returned in perfect condition, in their original packaging, with no signs of use, together with the invoice. Unless the company is at fault, return shipping costs are borne by the customer. After receiving and checking the products, the amount paid will be refunded within the legal timeframe, using the same payment method where possible.

10. Complaints

The customer may submit complaints directly to DIFERENTES PAISAGENS – UNIPESSOAL LDA via the email geral@q3quintas.com or through the other contacts indicated on the Website.
The customer may also use the Electronic Complaints Book available at www.livroreclamacoes.pt, under the applicable Portuguese rules.

11. Intellectual property

All content on the Website (texts, images, logos, design, etc.) is owned by DIFERENTES PAISAGENS – UNIPESSOAL LDA or used with permission from the respective rights holders and is protected by intellectual property laws.
Using this content for purposes other than personal and private use requires prior written authorisation from the company.

12. Liability and use of the Website

DIFERENTES PAISAGENS – UNIPESSOAL LDA endeavours to ensure that the information on the Website is correct and up to date but does not guarantee that it is entirely free from errors or omissions.
The company reserves the right to correct errors, update information or change content at any time without prior notice, including prices, descriptions and product availability.

13. Personal data

The processing of personal data collected in connection with orders placed through the Website is governed by the Privacy and Cookies Policy available on quintadas3quintas.com.
By using the Website and placing orders, the customer declares that they have read and accepted this Policy.

 

16. Alternative Dispute Resolution for Consumer Disputes

In the event of a consumer dispute, the consumer may resort to an alternative dispute resolution (ADR) entity.

In particular, and without prejudice to any other entity that may be competent depending on the place where the contract is concluded and the national list of ADR entities, consumer disputes may be resolved through consumer dispute arbitration centres of general competence, namely the CNIACC – Centro Nacional de Informação e Arbitragem de Conflitos de Consumo (National Centre for Information and Arbitration of Consumer Disputes), for the national territory not covered by another arbitration centre included in the national network of ADR entities.

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15. Changes to the Terms and Conditions

DIFERENTES PAISAGENS – UNIPESSOAL LDA may amend these Terms and Conditions at any time.
The new versions will be published on the Website and will apply to orders placed after their publication.

16. Governing law and jurisdiction
These Terms and Conditions are governed by Portuguese law.